Refund Policy

Effective date: 19 May 2026

1. Our Approach

We believe the best consumer protection is giving you full access before you pay. Every paid plan on a Baruchiel software product begins with a 14-day free trial — all paid features, no restrictions, no payment required until the trial ends. This gives you a meaningful opportunity to evaluate whether the product meets your needs before any charge is made to your payment method.

Because of this model, we maintain a strict no-refund policy once a billing cycle begins. This policy is set out in full below.

2. Software Subscriptions — No Refund Policy

All subscription charges are final and non-refundable once a billing cycle has commenced. Specifically:

  • No refunds will be issued for the current billing period after a charge has been processed, whether the subscription is monthly or annual.
  • No partial or pro-rata refunds are issued for unused portions of a billing period.
  • If you cancel your subscription, you retain access to the paid tier until the end of the current paid period. Your subscription will not renew after that date and no further charges will be made.
  • Downgrading from a paid plan to the free tier mid-period does not trigger a refund for the remainder of that period.

3. Free Trial Terms

  • The 14-day free trial begins when you activate a paid plan. No payment method is charged during the trial period.
  • You may cancel at any time during the trial and you will not be charged.
  • If you do not cancel before the trial ends, your payment method will be charged for the first billing cycle at the plan rate selected.

4. Statutory Rights — EU / EEA Residents

Under EU Directive 2011/83/EU, consumers ordinarily have a 14-day right of withdrawal from digital content purchases. However, under Article 16(m) of that Directive, this right is expressly waived where the consumer has consented to the immediate supply of digital content and acknowledged that the right of withdrawal is thereby lost.

At the point of activating your paid trial and entering payment details, you will be presented with a clear disclosure of this waiver and asked to confirm your acknowledgement before proceeding. By confirming, EU/EEA residents expressly waive the statutory 14-day cooling-off right in respect of the subscription content.

Nothing in this Refund Policy limits or excludes any statutory rights that cannot be waived or excluded by contract under the law of your jurisdiction.

5. Billing Errors

If you were charged in error — for example, due to a duplicate transaction or a technical error on the part of our payment processor LemonSqueezy — we will issue a full refund of the erroneous charge. To request a review:

  • Email [email protected] within 30 days of the charge.
  • Include your order number or transaction ID, the email address associated with your account, and a brief description of the issue.

We will review all billing error requests within 5 business days and, where confirmed, process the refund through LemonSqueezy to your original payment method.

6. Custom Software and IT Services

Refunds and cancellation rights for custom software development and IT service engagements are governed by the project-specific agreement or Statement of Work signed at the commencement of the engagement. In the absence of specific terms in that agreement:

  • Deposits paid to commence a project are non-refundable, as they are applied to planning, scoping, and resource allocation costs incurred immediately upon engagement.
  • Milestone payments are refundable only where Baruchiel has materially failed to deliver the agreed deliverable for that milestone and has not remedied the failure within a reasonable period following written notice.
  • Client-initiated cancellation after work has commenced entitles Baruchiel to retain payment for all work completed to the date of cancellation, assessed on a fair and reasonable basis.

7. How to Request a Review

For any refund-related enquiry, contact us at [email protected] with the subject line "Refund Request". Please include your order or transaction number, the email address on your account, and the reason for your request. We will acknowledge receipt within 2 business days.