Frequently Asked Questions

Baruchiel builds software for a growing range of industries including entertainment, security, logistics, healthcare, finance, and education. Our proprietary products are purpose-built for specific sectors, and our custom development team can work within any industry that has a well-defined software problem to solve.

Project timelines depend entirely on scope and complexity. A focused internal tool may take 4–8 weeks; a full-scale platform with integrations can take 3–6 months or more. After an initial discovery conversation, we provide a detailed timeline estimate as part of your project proposal. We work in clearly defined phases so you always know what is being built and when.

Yes. Every project delivery includes documentation and a handover period. Ongoing support and maintenance can be arranged under a separate retainer agreement, covering bug fixes, performance monitoring, dependency updates, and feature additions as your needs evolve.

Custom projects are priced on a fixed-price basis agreed before work begins. Pricing depends on the scope, complexity, and timeline of your project. There is no standard rate card — every engagement is scoped individually. Submit a contact form describing your project and we will come back to you with a structured proposal.

Yes. All Baruchiel software products are cloud-based and accessible worldwide. Subscriptions are processed through LemonSqueezy, which handles international payments and local tax compliance automatically.

Each product offers a freemium tier you can access immediately, plus a 14-day free trial of the full paid plan — no payment required until the trial ends. This gives you hands-on access to evaluate whether the product fits your needs before committing. You can also reach out via the contact form to request a guided walkthrough.

The more detail you can share, the more accurate our proposal will be. Useful information includes: what problem you are trying to solve, who the end users are, any systems or data sources that need to integrate, your target timeline, and any budget constraints. You do not need a technical specification — a plain description of your goals is a perfect starting point.

Yes. We are happy to sign a mutual NDA before detailed project discussions begin. Contact us and we will arrange this as part of the initial engagement process.

We choose the best tool for each project rather than enforcing a single stack. We work across modern web and mobile technologies, cloud infrastructure, and database platforms. If you have an existing technology environment, we will work within or alongside it. Technology choices are discussed and agreed as part of the project scoping process.

Software subscriptions are non-refundable after a billing cycle begins — the 14-day free trial is our consumer protection mechanism. For billing errors such as duplicate charges, we refund in full upon verification. Custom service project refunds are governed by the project-specific agreement. Full details are on our Refund Policy page.